Letter: You have bought a new mobile phone

You should spend about 20 minutes on this task.

You have bought a new mobile phone and in a few days of purchase it has stopped working. You spoken to the company representative a week ago but it has still not been repaired.

Write a letter to the company. In your letter:

  • introduce yourself
  • explain the situation
  • say what action you would like to company to take.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sir or Madam,

I am Steve Haynes, a regular customer of your company. Anyway, I am writing to let you know about a Sony Xperia mobile phone that I have purchased in your City Market outlet. Let me explain it.

On November 3, 2015, I bought a brand new Sony Xperia mobile phone. Unfortunately, within one week of using it, problems started to appear. The monitor gets blurry that I find difficult to read SMS. Then the camera’s flash stopped working and now it is as dead as a door nail. Naturally, I contacted your representative and he promised me he would repair it within a week. But regrettably, two weeks have already passed and I am yet to get my cell phone repaired.

I am writing to ask you to look into this matter. I am afraid if I do not get it repaired or replaced within a week, I may be forced to take legal actions.

I am awaiting your prompt action.

Yours faithfully,
Steve Haynes.

Please wait...

2 thoughts on “Letter: You have bought a new mobile phone

  • October 30, 2017 at 10:52 am

    Hi dear,
    Thanks a lot for your valuable and helpful website.
    I think in this letter the sentence ” I contacted with your representative..” should be corrected as ” I contacted your …”
    ( without ‘with” ).

    Let me appreciate your effort again.

    Best regards.

    Please wait...
    • November 1, 2017 at 2:28 pm

      Dear Mehdi,
      Thanks a lot for your comment and the correction suggestion. We have amended the mistake. We would really appreciate your comment and feedback.

      Please wait...

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