You should spend about 20 minutes on this task.
You have bought a new mobile phone and in a few days of purchase it has stopped working. You spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company. In your letter:
- introduce yourself
- explain the situation
- say what action you would like to company to take.
You should write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear _ ,
Dear Sir or Madam,
I am Steve Haynes, a regular customer of your company. Anyway, I am writing to let you know about a Sony Xperia mobile phone that I have purchased in your City Market outlet. Let me explain it.
On November 3, 2015, I bought a brand new Sony Xperia mobile phone. Unfortunately, within one week of using it, problems started to appear. The monitor gets blurry that I find difficult to read SMS. Then the camera’s flash stopped working and now it is as dead as a door nail. Naturally, I contacted your representative and he promised me he would repair it within a week. But regrettably, two weeks have already passed and I am yet to get my cell phone repaired.
I am writing to ask you to look into this matter. I am afraid if I do not get it repaired or replaced within a week, I may be forced to take legal actions.
I am awaiting your prompt action.