You Have Bought A New Mobile Phone And It Has Stopped Working

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You should write at least 150 words.

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.

Write a letter to the company. In your letter,

  • introduce yourself
  • explain the situation
  • say what action you would like the company to take

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Company,

I am writing to you because I am extremely disappointed with the mobile phone that I bought from your company.

I bought the phone just over a month ago and it has already stopped working. I spoke to one of your representatives a week ago and they promised that someone would come and fix it, but no one has come.

I would like you to either repair my phone or give me a full refund. I am not happy with the level of service that I have received and I would like this matter to be resolved as soon as possible.

I look forward to hearing from you.

Yours sincerely,

John Smith