Write to the manager to complain about the service of the restaurant

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You had a meal at a restaurant. You are not happy with the service. Write to the manager to complain about it. Give details about the problems and request some compensation or refund.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sir,

I am writing to inform you that, on Sunday, 12 October, I arranged a party for 8 people at your restaurant. Our meal was terribly unsatisfactory and we were very much dismayed with the poor services we got from your restaurant.

First of all, we were frustrated almost immediately after coming to your restaurant as your waiter gave me an unfriendly reception and made us wait without any explanation for half an hour. In addition to this when we finally took our seats, we had to wait another twenty minutes for our order to be taken. Secondly, the worst part was that we ordered lobsters and chips and these were cold and burnt. The menu temptingly described chips with mushy peas and homemade mustardy habanero hot sauce, but there was no mushy peas either, no apology or explanation was given. We were awfully disappointed and complained over these matters. But the waiter was so rude and said there was nothing he could do.

I expect you to refund me fully for the loss of enjoyment and disappointment of my birthday party as compensation.

I look forward to receiving your cheque for the refund within next seven days.

Yours faithfully
Tony Grieg