Letter: Write to the airline and explain what happened

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

Write to the airline and explain what happened.

Describe your suitcase and tell them what was in it.

Find out what they are going to do about it.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sirs,

I was one of the passengers who took the flight from London to Sidney on February 2nd. Unfortunately, my suitcase did not come out after the flight. When I realized the loss after my arrival in Sidney, I reported it to Mr. David who was in charge at the luggage claim office. He promised to give me a call within next 24 hours, but this actually never happened.

My suitcase is the black colour Victorinox Spectra 2.0 with a size of 10 x 95 cm. Moreover, there is a scar in the right side of the suitcase. Some important documents, photographs, a laptop, a Sony camera and some cloths are in the suitcase, especially the documents are utterly important for my business purpose.

Although this incident took place 7 days ago, I did not get any response from your company as of now. Your poor customer service really made me frustrated. However, I want information on the suitcase that what steps you will take to find my suitcase.

So I would deeply appreciate it if you could give me a prompt positive reply at your most convenient.

Yours faithfully,
Keith Hindell.