Write a letter to the shop manager regarding the equipment you bought

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter:

  • describe the problem with the equipment
  • explain what happened when you phoned the shop
  • say what you would like to manager to do.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sir,

I am writing this letter to express my discontent with a rice cooker which I bought from your shop and the poor customer service I received thereafter.

Last week, I purchased the kitchen appliance and started to operate it. It worked well only for the first two days, but after that, the heating system of the cooker started to create problem and now it is as dead as a doornail. But on the top of that, four days ago, I made a phone call at your shop and explained Catharine, who introduced herself as a receptionist, the whole matter. She assured me that the problem would be solved immediately that she would arrange a trade person to fix the problem. But the matter of regret is that this has not happened yet.

As the appliance is under warranty, I am entitled to ask for it to be repaired or replaced. It would be greatly appreciated if you could replace it as early as possible with new piece of the same brand.

I await your prompt response with impatience.

Sincerely yours,
David Thomson