Letter: Something you have encountered that is important to get fixed

You should spend about 20 minutes on this task.

Write a complaint letter to the manager of the airport about a problem with something you have encountered that is important to get fixed. In your letter:

  • provide details of your flight
  • explain about the problem that you had
  • suggest a solution

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sir or Madam,

I am writing to inform you about my dissatisfaction with the service I received in your airport. Last week on March 1st, Saturday, I arrived at your airport to plane to London. Unfortunately, I had a terrible experience due to bad service which I received.

My name is Susan Mayer, and my flight was scheduled from Paris to London at 11 am. I arrived at the airport early morning, which would have allow me for enough time to check in, go through security checking, and be at the gate to catch the flight. As I waited for my flight, I came to know that the flight would be delayed due to torrential rain. Communication from your employees was not clear pertaining to the matter that your airline was having. After a four-hour delay, an employee announced that the flight was rescheduled on the following day same time depending on weather. Meanwhile, as the weather was freezing cold, I was eager to buy a cup of coffee, but found the café shut till noon. On the top of that, while I approached to hire a taxi to get back home, no taxi was there. And therefore, I had to wait almost one hour and it made me bitterly disappointed.

I think you should have a contingent plan for unavoidable circumstances like this so that no passenger feels stranded. Secondly, if possible, open the café twenty four hours so that all the passengers like me could use it. Finally, appoint more taxi companies so as to the passengers could hire readily available taxi.

I look forward to hearing from you shortly.

Yours faithfully,

Susan Mayer

[ Written by – Marzieh Minooee ]


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