Letter: You recently ordered a book online but the book hasn’t reached

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You recently ordered a book online, but the book hasn’t reached your hands yet. Write a letter to the manager of the company. In your letter:

  • give details of your order
  • explain why you need the book urgently
  • suggest a solution to the problem.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sir or Madam,

On November 23, I ordered the book Of Grammatology by Jacques Derrida, order number 57023, through your online retail store. You sent an e-mail acknowledging my order and also said that the book would be shipped the next day and would reach my hand within a week. More than two weeks have been elapsed since I place the order!

Unfortunately, the book is yet to reach my address. I made contact with your customer service personnel, but the executive could not give any satisfactory reply. Although he promised me to ‘look into matter’, I have not heard any word from him yet.

Anyway, I need the book for research work as I research on deconstructing the Waste Land by T.S. Eliot that has to be completed within the next four months. So, I cannot wait any longer. Will you please check to see if the order has gone astray? I need the book immediately.

Please let me hear from you at your earliest convenience.

Paul Gittins.