Letter: You bought an electronic device from an online store

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You bought an electronic device from an online store. Unfortunately it was damaged when it reached your hands.Write a letter to the seller and explain:

What the damage was and what you want them to do.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sir or Madam,

On November 12, I purchased a micro-wave woven, invoice# 2865, from your online store. I paid a price of $238 plus tax for the product. You gave me 1 year warranty on the product and 6 months money back guaranty. I was told that in case of any damage with the gadget all my money will be given back to me with immediate effect or if I wish I could choose another one.

Unfortunately, the device was troublesome for me since the very first day. For two or three days it seemed good. But I, then, discovered that the microwave exhaust fan did not work properly. It was only just the beginning. Then it went dead in mid-cycle and now it is completely dead as though unplugged. Imagine my situation when I came home late night and could not prepare my meal because the device did not work properly.

As a longtime customer, I wish to have the microwave oven replaced under the conditions of the warranty. Please let me know at once how you plan to replace the oven that cooks properly.

I look forward to settling the matter amicably.

Brian A Jones.