IELTS Letter: Write a letter to the Lost Property Department at the taxi company

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

On your return from Sydney, where you attended a conference, you accidentally left a bag in the taxi at the airport. Among other things, it contained a copy of the research paper you gave at the conference. You rang the lost Property Department of the taxi company but they were rude and unhelpful.

Write a letter to the Lost Property Department at the taxi company. In your letter:

  • advice them of the circumstances in which you lost your bag
  • provide details about the bag and its contents
  • complain in about their lack of help in this matter

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sirs,

I am writing regarding the poor customer service I received from the Lost Property Department. On 23rd November, while travelling to Sidney Airport from the hotel, accidentally I left my dark blue black bag in a taxi, which had the number CA 133 100 .

I was Sidney to attend a conference. After finishing the conference, I was in hurry to catch the flight. Anyway, while getting off the taxi, I was preoccupied by a mobile phone call. I got out the taxi and forget my bag. A research paper, and other professional documents relating to the conference “Food Security” were in the bag.

However, after a while I discern I left the bag in the taxi. Then immediately I called up the Lost Property Department. The person who answered the call was utterly rude and unprofessional.  He was not ready to hear my incident at all. He just cut off the call while I am explaining the incident. I am writing to seek help in getting my bag with the documents back. Please courier it to my office address. I am more than willing to cover the cost of a courier.

I look forward to hearing you soon.

Yours faithfully,
Brian A Jones