Letter: You have bought a mobile phone in a tax-free shop

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You have bought a mobile phone in a tax-free shop just a few days ago, and it doesn’t work properly.

write a letter to the manager to complain about it and ask him to solve the problem.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,

Sample Answer:

Dear Sir or Madam,

I am writing to express my dissatisfaction with the mobile phone I bought lately from your outlet in London Heathrow Airport’s duty free zone.

On November 7, 2015, I arrived at the airport from Brazil. While wandering inside the duty free shop, I decided to purchase the Samsung Galaxy S6 from your store. The very next day of my purchase, I discovered the camera had stopped working. Moreover, I found that the battery life of the device is low. I was really disappointed to find an expensive gadget with one year warranty breaking down so early. However, I was almost convinced to bother the little inconvenience, but regrettably it was just the beginning. The day before yesterday the device was as dead as door nail.

It would be appreciated if you mend the phone at your earliest convenience. I hope you would not insist me to take the matter further.

Sincerely yours,
Stephen Coombs.