Letter: You have bought a new mobile phone

IELTS General Writing Task 1 with sample answer.

You should spend about 20 minutes on this task.

You have bought a new mobile phone and in a few days of purchase it has stopped working. You spoken to the company representative a week ago but it has still not been repaired.

Write a letter to the company. In your letter:

  • introduce yourself
  • explain the situation
  • say what action you would like to company to take.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear _ ,


Sample Answer:

Dear Sir or Madam,

I am Steve Haynes, a regular customer of your company. Anyway, I am writing to let you know about a Sony Xperia mobile phone that I have purchased in your City Market outlet. Let me explain it.

On November 3, 2015, I bought a brand new Sony Xperia mobile phone. Unfortunately, within one week of using it, problems started to appear. The monitor gets blurry that I find difficult to read SMS. Then the camera’s flash stopped working and now it is as dead as a door nail. Naturally, I contacted your representative and he promised me he would repair it within a week. But regrettably, two weeks have already passed and I am yet to get my cell phone repaired.

I am writing to ask you to look into this matter. I am afraid if I do not get it repaired or replaced within a week, I may be forced to take legal actions.

I am awaiting your prompt action.

Yours faithfully,
Steve Haynes.